I am trying to book some intra-China flights on the web and there are a lot of pitfalls and language barriers. Today I happened upon this page entitled "Common Questions" on the China Southern Airlines page. Questions 1,2, 3, 4, 6, and 7 seem OK but check out #4.

1、How can I get a refund on my order？

2、What is a order number？

3、Is this online reservation service provided for all China Southern Airlines flights?

4、I live in Guangzhou and my friend is returning from Canada. He will fly to Wuhan from Beijing Capital Airport. Can I make online reservation ticket for him when he arrives in Beijing and can pick up his ticket?

5、What is valid identification document?

6、How do I find out which airport in Shanghai my flight will arrive?

7、Why can't more than six people make an online reservation in one order?

I have a hard time believing that #4 is one of the 7 most commonly asked questions the airline receives. It just seems a little specific to me.